Privacy Policy – Carelan Healthcare

Last Updated: 15/11/2025

Carelan Healthcare (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, contact us through online marketing channels, or access our healthcare coordination services.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

We collect information that you provide directly, including:

• Full name
• Phone number
• Email address
• Age and gender
• City or location
• Medical condition and treatment requirements
• Medical reports and documents
• Preferred doctor/hospital information

B. Automatically Collected Information

When you access our website, we may collect:

• IP address
• Device type
• Browser information
• Pages visited
• Click and interaction data
• Source of visit (Google Ads, Meta Ads, SEO, etc.)

C. Cookies & Tracking

We use cookies to:

• Improve website experience
• Track ad performance
• Analyse user behaviour

You may disable cookies from your browser settings at any time.

2. How We Use Your Information

A. Healthcare Coordination

We use your data to:

• Understand your medical needs
• Recommend suitable doctors, surgeons, or hospitals
• Arrange consultations and appointments
• Assist with treatment planning

B. Communication

We may use your information to:

• Respond to enquiries
• Share treatment information
• Send updates and reminders
• Provide after-support

C. Marketing & Improvements

• Improve ad accuracy and performance
• Enhance website experience
• Conduct analytics for service improvement

We do NOT sell your data to third parties.

3. Sharing Your Information

A. With Medical Partners

We may share relevant information with:

• Surgeons
• Hospitals
• Clinics
• Diagnostic centres

Only necessary medical details are shared.

B. With Service Providers

Trusted third parties may assist us with:

• Hosting
• Analytics (Google Analytics, Meta Pixel)
• SMS or WhatsApp communication

C. Legal Requirements

We may disclose information if required by:

• Law enforcement
• Court orders
• Government authorities

4. Data Security

We use industry-standard measures to protect your data:

• Secure servers
• Data encryption
• Restricted staff access
• Regular security checks

However, no online system is 100% secure.

5. Data Retention

We retain your information only as long as needed for:

• Providing services
• Legal compliance
• Medical coordination

You may request deletion at any time.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent
• Request a copy of your data
• Opt out of marketing messages

Contact:
Email: info@carelan.in
Phone: 9818820592

7. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect data from minors without parental or guardian consent.

8. External Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

10. Contact Us

Carelan Healthcare
Email: info@carelan.in
Phone: 8588817074 , 9818820592
Website: www.carelan.in